1. Introduction
For Real Media (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.
We process personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 2013 (“POPIA”).
2. Who We Are
Business Name: For Real Media
Email: info@frmedia.co.za
Phone: 065 515 5932
Address: 4 Edmonton Alley, Northcliff, Johannesburg, South Africa
If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us using the details above.
3. What Personal Information We Collect
We may collect the following personal information:
- Name and surname
- Email address
- Phone number
- Business or brand information you choose to provide
- Website details or enquiry details submitted through our contact forms
- Technical information such as IP address, browser type, device information, and website usage data
- Any other information you voluntarily provide when contacting us
4. How We Collect Personal Information
We collect personal information when:
- You fill in a contact form on our website
- You email, call, or otherwise contact us
- You request information about our services
- You interact with our website
- You engage with us as a client or potential client
5. Why We Collect and Use Personal Information
We use your personal information to:
- Respond to enquiries and contact requests
- Communicate with you about our services
- Assess whether we are a suitable fit to work together
- Provide marketing, strategy, website, and advertising services
- Improve our website, services, and user experience
- Maintain internal records
- Comply with legal or regulatory obligations
We will only process personal information where we have a lawful basis to do so under applicable law. POPIA requires lawful and responsible processing, including accountability, purpose specification, information quality, openness, security safeguards, and data-subject participation.
6. Direct Marketing
If we send marketing communications, we will do so in accordance with applicable law. You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe option where available.
POPIA contains specific rules for direct marketing by unsolicited electronic communications, and the Information Regulator has issued guidance on this area.
7. Sharing of Personal Information
We do not sell your personal information.
We may share your personal information with trusted third parties only where necessary, including:
- Website hosting or technical service providers
- Analytics or marketing platform providers
- Professional advisors
- Service providers who help us operate our business
- Authorities or regulators where required by law
Where third parties process personal information on our behalf, we take reasonable steps to ensure they protect it appropriately.
8. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve functionality, understand website traffic, and support marketing or analytics tools.
These technologies may collect technical and browsing information, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
You can usually manage cookie settings through your browser.
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
POPIA requires responsible parties to secure the integrity and confidentiality of personal information, and it also provides for notification duties where there is a security compromise.
10. How Long We Keep Your Information
We keep personal information only for as long as necessary to fulfil the purpose for which it was collected, to provide our services, to comply with legal obligations, or to resolve disputes.
When personal information is no longer required, we will delete, destroy, or de-identify it where appropriate and legally permissible.
11. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where appropriate
- Object to certain processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
The Information Regulator provides forms for objections and requests for correction or deletion.
12. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
For Real Media
Email: info@frmedia.co.za
Phone: 065 515 5932
Address: 4 Edmonton Alley, Northcliff, Johannesburg, South Africa